MAKE YOUR JOURNEY SAFER

PROTECT YOURSELF, PROTECT OTHERS

As required by the new government provisions (DPCM, November 3, 2020), in force since Friday, November 6, trains can reach a maximum capacity of 50%.

We ask you to occupy all available seats and not to remain standing, thus avoiding gatherings near the access doors and in the corridors. Trenord thanks you for your indispensable collaboration.

In order for the return to extended social coexistence to be fast, it is clear that any instrument put in place will not be sufficient without the awareness and individual responsibility that the actions of the individual can put everyone's existence at risk.

AT THE STATION

ON THE TRAIN

a. Avoid staying in the closed rooms of the station, except for travel-related needs (timetable consultation, ticket purchase, self-certification compilation ...);

b.Choose the most free areas of the dock and always stay at least one meter away from other people. Arranged along the entire platform, to avoid crowds at the train doors and to minimize travel once you get on the train;

c. Always wear the face covering correctly (nose / mouth), even while waiting for the train;

d. Wait for all passengers to get out. Line up near the door of your choice and wait for your turn to enter. Promote an orderly flow. Avoid gatherings;

e. Don't insist on getting on the train. Respect the sound announcements at the station or the conductor. Follow the directions you will find on board. The train will not be able to leave if it exceeds the required filling levels - which now correspond to 100% of the seats and some standing places in the vestibules alone - leaving the carriage corridors free;

f. Always download and use the Trenord App to be informed on the status of traffic, on information relating to possible gatherings in the stations and on the filling status of the main trains at peak times;

g. Always pay attention to station messages. If the arriving train does not offer spaces, we ask you to desist and wait for the next one.

a. Always, and correctly, wear a face covering.

b.Avoid staying in the train aisles as much as possible. They must remain free for getting on and off the train. In any case, follow the instructions on right distancing

c. Clean your hands frequently, do not touch your face and eyes.

d. You can use all the seats. It is no longer necessary to occupy them in a checkerboard pattern or in any case keep a seat away from each other.

e. Avoid moving on board the train as much as possible.

f. Follow the progress of your train on the app and check if there is information on any gatherings in the stations.

Our trains are sanitized several times a day with a process certified by the Chemical Engineering Department of the Politecnico di Milano. We therefore invite you not to leave your waste on board the train, to facilitate cleaning and sanitizing operations. Never leave your face covering on the train.

ENHANCE FREEDOM

We return to occupy all the available seats, but we do not stand in the corridors. We pay close attention to entry and exit flows from trains and stations, to create regulated queues or, where possible, to avoid them.
Distributing the service throughout the day is correlated to an important change in the pace of life - dictated by the possibilities given by smartworking, by the prolonged openings of commercial establishments and by revisited and more flexible working hours.
We increase the freedom of choice of our customers, taking care of real time information. Know more to better decide how to organize your trip. Train filling status and station crowding are information that you can always find updated on the Trenord App.

AVOID THE QUEUES!

Use our online channels!

Download the Trenord APP for android or iOS to conveniently purchase your tickets, you will also be able to monitor train crowding and receive updates in real time.

Or:

Buy online your ticket

MAKE YOUR JOURNEY SAFER

PROTECT YOURSELF, PROTECT OTHERS

ENHANCE FREEDOM

Frequently asked questions