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Have a safe journey on Malpensa Express

Wednesday 08/07/2020

PROTECT YOURSELF, PROTECT THE OTHERS

In order for this restart not to be a false start, all public transport players, transport companies, station and network managers, policy makers and, last but not least, passengers must be aware that we can't just simply return to the pre-emergency service habits.

We all realised that rules and prohibitions were essential in limiting contagion during the lockdown, but getting back to socially coexisting again requires a different kind of effort.

Any tool is insufficient without individual awareness and responsibility regarding individual actions that can place everyone at risk.

 

AT THE STATION

a. Avoid stopping in the indoor areas of the station, except for travel related needs (timetable consultation, ticket purchasing, filling out sworn declarations, etc.);

b. Choose the least occupied areas of the platform and always keep at least one meter away from other people. It is advisable to space yourselves out along the whole platform, avoiding gathering at train doors and to minimising any moving around once you have entered the carriage;

c. Always wear a mask, even while waiting for the train;

d. Wait for all passengers to get off. Before getting on the train, line up near the door you choose and wait for your turn to get on. Promote orderly flow. Avoid gatherings;

e. Don't insist on getting on the train. Follow the station and conductor's audio instructions. Follow the directions on board. The train will not be able to leave if it exceeds the set maximum capacity;

f. Always download and use the app to stay informed on the state of traffic, information on possible gatherings at stations and the maximum capacity on the main trains at peak times;

g. Always pay attention to station announcements. If the incoming train does not have any more room, please, just wait for the next train.

 

VALUING FREEDOM

To reduce contact on our trains, the seats you can sit on are indicated. Please keep the right distancing,  pay attention to entry and exit flows from trains and stations, create regulated queues or avoid them, if possible. But it is clear that without a change in habits, a journey without human contact means fewer spots available but it takes less to travel safely.

 

ON THE TRAIN

a. Avoid staying in the train aisles as much as possible. They must remain free for getting on and off the train. In any case, follow the instructions on right distancing;

b. Always, and correctly, wear a mask.

c. Follow train progress on the App and check if there is information on gatherings at stations;

d. Avoid moving around when on the train as much as possible;

e. Do not leave your waste on board the train. Bring it with you to the station, to facilitate cleaning and sanitising work. Never leave masks on the train.

 

 

 

 

Plan to travel by train only if it is strictly necessary and if you are in good health. Before leaving, always check the information on your trip, buy tickets online and monitor the status of your train on the website and App.

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No, if you are not feeling well and you suspect you have flu symptoms, particularly due to COVID 19, contact your doctor and follow their recommendations. Do not use the train to go to checkups or medical examinations related to COVID 19 symptoms. We also remind you that your temperature will be taken in stations by thermoscan.

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Yes, stations and waiting/ticket buying areas are accessible, even if subject to the rules of social distancing and access quotas - according to government directions. Avoid stopping in indoor station areas, except for travel related needs (consultation of timetables, purchasing tickets, etc.) Follow the instructions on the station and platform signs. Always keep the correct distance from those sharing the common areas with you.

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The fastest, safest and most effective way at present is buying online via the e-store or the App. This allows you to avoid long queues at ticket offices and to check the availability of your train in real time. Furthermore, with the App's tap-and-go feature it is always possible to digitally validate your ticket - and therefore travel peacefully and legitimately. Ticket checks on board trains will be carried out and travellers without valid tickets will be fined (according to transport regulations).

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Once you are thru station checks, you can access the platform where your train will arrive. Choose the least occupied areas of the platform and always keep at least one metre away from other people. It is recommended to space yourselves out along the whole platform, avoiding gathering at the train doors and minimising any moving around once you enter the carriage. Always wear a mask, even while waiting for a train. Wait for all passengers to get off. Before getting on a train, line up near the door you choose and wait for your turn to enter. Promote an orderly flow. Avoid gatherings. Don't insist on entering the train. Follow the station and the conductor's audio announcements. Half of the seats can be alternately occupied. Follow the directions on board. The train won’t leave if it exceeds the set maximum capacity.

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Personal protective equipment must always be worn while at the station and on trains. Do not leave your waste on board the train. Bring it to the station, to make cleaning and disinfecting the train easier. Never leave your mask on the train.

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Se questa risposta non è stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti.

Grazie per il tuo feedback. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza