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ACCESSIBILITY ASSISTANCE


Write to us to contact the dedicated support, and to report any critical issues related to travel in station areas or on the train. Our customer service team is at your disposal.

Remember, to get quick and detailed answers to your questions, you can always visit our FAQ page.

Can't find the answer to your question within our FAQ? Contact us directly with the details of your question. One of our operators will get to you as soon as possible to assist you.

 

 

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DO YOU NEED ASSISTANCE ON YOUR JOURNEY?

To organise the best assistance, tell us your requirements at least 48 hours before departure by calling the dedicated toll-free number, 800210955 open every day from 8.15 am to 7.45 pm).

 

Call our dedicated support line: 800.210.955

NOTE: In the absence of prior communication, by promptly notifying the station staff or the staff on board the train, every reasonable effort will be made to provide the necessary travel assistance to the traveller with a disability or reduced mobility, in compliance with the provisions of EC Regulation No. 1371/2007.

Accessibility Assistance

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FAQ

We have compiled the most frequently asked questions and answers about our service

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