Useful information

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All useful information on the Malpensa Express service

MAKE YOUR JOURNEY SAFER

Simple rules for safe travel

Transport conditions

The General Conditions of Carriage regulate the relationship between travelers and Trenord. Find out more!

Lost items

In case of loss of an object on the train and at the station platforms, contact the Trenord Contact Center service. Find out more!

Car rent

Get off the Malpensa Express and get on the ecological cars of the regional electric car sharing E-Vai.

RIGHTS AND OBLIGATIONS OF THE PASSENGER

Regulation (EC) no. 1371/2007 introduces rights and obligations for passengers in rail transport, providing for information charges in favor of passengers and specific rights in the event of delays, cancellations of trains and missed connections.

CONCILIATION

Trenord and the Consumer Associations have signed a Memorandum of Understanding with the aim of making the out-of-court resolution of disputes between customers and Trenord faster and more effective.

COMPLAINTS

If you are not satisfied with our service, you can file a complaint using the online form. Thanks to the guided compilation procedure, the practice will be more precise and complete.

REFUNDS

Find out in which cases there is a full or partial refund of your Trenord ticket and follow the procedure to request it.

MOBILITY CHARTER

The Mobility Charter is the document that regulates the relationships between transport companies and those who use their services. Find out more.