TRAVELLERS WITH DISABILITIES
Malpensa Express trains are easy to access and have reserved seats for passengers with disabilities.
A service accessible to all
Thanks to its modern fleet of trains, passengers with disabilities can travel in full comfort on board all Malpensa Express services. The Coradia Meridian trains have been designed according to the most modern accessibility standards: entrances at platform level, retractable ramps for direct and easy access to the train, and reserved seats are the main advantages for passengers with reduced mobility.
The main pricing benefits
Free for the accompanying passenger.
Ticket purchase on board without having to report to control staff first.
Ability to board the train with CartaBlu (not cumulative with other discounts).
People with disabilities who travel regularly with the Malpensa Express can request, through the Lombardy Region, the annual subscription IO VIAGGIO OVUNQUE IN LOMBARDIA AGEVOLATA, which allows you to travel at a discounted price.
For more information, visit the Lombardy Region website
Write to us to contact the dedicated support, and to report any critical issues related to travel in station areas or on the train. Our customer service team is at your disposal.
No, the Sala Amica exclusively assists disabled travellers with an air carrier's ticket. In order for you to reach other local services, you must agree directly with the managers of these services.
Departure from Milano Centrale/Milano Porta Garibaldi:
You can contact RFI's Sala Blu on the toll-free number 800 90 60 60 (from mobile +39 02 32 32 32), open every day from 6.45am to 9.30pm. Alternatively, you can write to firstname.lastname@example.org.
Departure from Milano Cadorna/Bovisa/Saronno/Busto Arsizio:
You can contact the Trenord Disability Service on the toll-free number 800 210 955, open every day from 8.15am to 7.45pm. Alternatively, you can write to email@example.com.
Departure from Malpensa Terminal 1/2:
You can contact the SEA Call Centre on +39 02 23 23 23, open every day from 6.00am to 11.00pm.
In the recently built Malpensa Express trains such as the ETR 425 or 526 Coradia Meridian the place is double for each composition; the access door is in the center of the composition and is marked by the blue wheelchair icon.
No, the Malpensa Terminal 1 and 2 stations fall entirely in the airport area owned by the Sea which, not being part of the Northern Railways and RFI network, does not allow the recognition of the tariff benefits provided by the Carta Blu.
The stations at Malpensa Terminal 1 and 2 are an integral part of the airport's area of competence. SEA's Sala Amica is fully responsible for all assistance operations at Malpensa airport. You can request assistance in any of the following ways: a) Report your needs to the airline you are flying with or the travel agency where you bought your tickets. b) Call the SEA Call Centre directly [+39 02 23 23 23], open every day from 6.00am to 11.00pm.
The FerrovieNord and RFI networks have many stations accessible to people with disabilities.
The following document details the accessible stations and their characteristics and specifications.