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TRAVELLING WITH A BICYCLE

NOTICE: TEMPORARY SUSPENSION OF BICYCLE TRANSPORTATION

 

Milan, 5 June 2020 - Due to excess bicycles on board trains, it is now impossible to ensure safety and distancing regulations.

For these reasons, Trenord has banned bicycles on board carriages. The transportation of folding bicycles, scooters and similar non-bulky means of transport is still allowed, when their dimensions do not exceed 80x120x45cm, and provided they are stored in such a way as to allow for the safe access and movement of passengers on board the train.

 

During the period of the health emergency, particularly in the last few days after the lockdown, the phenomenon of metropolitan cyclists has reached unsustainable levels at every hour of the day. They represent a serious issue, with hundreds of bicycles, jeopardising the safety of railway operations and making it impossible to maintain the post-COVID-19 distances imposed between available seats — 50% of those seated, 15% of those standing — during the journey, boarding and disembarkation of trains.

 

Failure to adhere to the rules — no more than 5 bikes per carriage in the pre-COVID period — can no longer be prevented by railway staff alone. The phenomenon is expanding and cannot be offloaded on the last mobility segment connecting the periphery to the centre.

 

Trenord has always favoured the transport of bicycles on trains to increase soft mobility, even with dedicated commercial offers. It intends to continue to do so, provided that the safety of passengers is guaranteed and the distance between them is respected.

 

In the coming days the trains on which bicycles can be brought on board will be announced.



Conditions for transporting bicycles

You can easily transport bicycles on all Malpensa Express services thanks to the large vestibules in all coaches.

 

  • In cases of significant crowding, it is possible for on-board staff to limit the access of bicycles on the train;
  • Passengers cannot carry more than one bicycle;
  • Loading/unloading the bicycle is always the responsibility of the passenger;
  • Inside the station, on platforms and in pedestrian underpasses, the bicycle must be pushed by hand.


Bicycle transportation details and prices

 

 

Practical travel tips

These are the methods for travelling with your bike on Malpensa Express and Trenord trains:

 

  • Load the bicycle directly onto the train, paying the ticket extra (see bicycle supplement);
  • Carry your bike in a bag or packaged* (free of charge);
  • Take your folding bike with you, even without a bike bag* (free of charge).

 

*Remember: packed bikes, enclosed in the bag, or folding bikes must not exceed the size of 80x110x40 cm, and must occupy the space of a common piece of hand luggage without hindering others.

Travelling with Bicycles

Normally yes. However, for safety reasons, it remains at the discretion of on-board staff [the train inspector] to assess whether bicycles can be boarded. We also remind you that, through our Service Contract, it is not possible to load more than 5 bicycles per carriage.

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If the bike cannot be folded it must be placed in the vestibules, being careful not to hinder the passage or doors.

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  • If there are less than 10 people in the group, it is possible to transport the bicycles simply by purchasing the relevant ticket, making sure you do not place more than 5 bicycles in the same vestibule.

  • If there are more than 10 people in the group, you must make an express request to Trenord before the trip by filling out the form and sending it to comitive@trenord.it. Trenord will then contact you to confirm your booking.

 

In any case, the onboard crew have the right to restrict access to bicycles in the event of crowding.

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Se questa risposta non è stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti.

Grazie per il tuo feedback. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza

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