Other ways to file a complaint
As an alternative to the online form, you can submit a complaint with a physical complaint form.
First download and fill out the form in full:
After filling out the form, send it to Trenord through one of the following channels:
by registered letter to Trenord S.r.l. Piazzale Cadorna 14, 20124 Milan*
by fax (+39 02.85114155)*
by certified mail PEC (firstname.lastname@example.org)*oppure
at Ticket Offices and Trenord My LinkPoint
Some complaints can be dealt with through the Conciliation procedure that Trenord has set up together with the main consumer associations.
Within 30 days, Trenord will provide a response [exclusively in relation to its services] or, if it is not possible within this period, inform the customer of a different date. In any case, the response must be given within three months from the receipt of the complaint.