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Quality Report 2017 [Italian only].pdf (1.7 MB)
QUALITY REPORT
The following points are dealt with in the Quality Report:
- Information and Tickets
- Punctuality of trains and general principles in case of traffic disturbances
- Train cancellations
- Cleaning of rolling stock and stations (air quality in carriages, hygiene of sanitary facilities, etc.)
- Customer satisfaction survey
- Complaints and refunds for non-compliance with service quality standards
- Assistance provided to disabled persons and persons with reduced mobility
Quality Report 2016.pdf (5.8 kB)![LIST OF PREVIOUSLY QUALITY REPORTS [ITALIAN ONLY]](/fileadmin/contenuti/MALPENSA/Pagine_di_servizio/Chi_siamo/Relazione_qualita/relazione_qualita__.jpg)
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